• What are the Delivery charges?
  • Free shipping over 2500 all across Pakistan.

  • Is every item eligible for international shipping?
  • All items available on our website are shipped both locally and internationally.

  • What is the delivery time for customize article?
  • 8-10 working days for customize article.

  • What is the delivery time for general article?
  • 3-5 working days for General Article.

  • How do I check the Delivery Status?
  • Malook’s articles are delivered through reputed courier partners. Once dispatched, you will be provided a Tracking ID for your order. You may also check the status of your order with the help of the order ID/tracking ID provided to you at the time of order placement.

  • Do you have article customization?
  • Yes, we have customization

  • How much time do you take to ship internationally?
  • It normally takes us 8-10 working days to deliver international orders.

  • How much time do you take to ship Internationally?
  • It Normally takes us 8-10 working days to Deliver International orders.

  • What could be the reasons of delayed delivery of my order?
  • Timely delivery is subject to availability of stocks and payment authorizations. In certain cases, we might request for some form of payment verification or source in order to process the order.

  • How shall I make a Payment?
  • Following are the payment options available for your convenience: Cash On Delivery Credit Card payment (Visa Debit/Credit, Master Debit/Credit,)

  • Is it safe to use my credit/debit card to make payments?
  • All payment information on our website is processed on a fully encrypted and secure platform and kept confidential.

  • Is it safe to use my credit/debit card to make payments?
  • Yes, we have secure payment System. All payment information submitted by our customers is encrypted and is kept secure and confidential.

  • Can I make payment in cash?
  • Yes. our Cash on Delivery (COD) service enables you to do that.

  • Do you have a Size Chart?
  • Yes. Size charts are included.

  • Can I cancel my order after Confirmation?
  • At this moment, we do not provide this option. Once an order is confirmed, it goes to the warehouse for dispatch.

  • How do I return an item?
  • Malook does not offer a return on purchased items. A refund occurs in the unlikely situation where a defective or an incorrect item is received by the customer. A refund will be processed only if the item sent back to Malook is not damaged by the buyer and has not been used.

  • Refund:
  • Malook does not offer a “cash refund “when the customer cancels the order, before Malook starts processing the shipment. or if an article is found to be defective during Quality Control and being the only piece available, gets removed from the order.

  • Order Cancellation:
  • Customer may cancel the order at any time before the order has been processed. Malook has the right to cancel orders for reasons such as - item is out of stock, pricing errors, article found as defective in quality control or the credit/debit card payment declined by the issuing financial institution.



Hi there

Welcome Guest
We typically reply within minutes
Hello! James here from Support team,this is sample text. Original text will display as per app dashboard settings